Quality
Quality Management System
At EAE Business School Barcelona, our Quality Management System (QMS), certified under ISO 9001:2015, promotes high standards in all our processes. As part of our commitment to continuous improvement, we conduct regular and comprehensive reviews of our QMS to ensure that each activity contributes to our main objective: to offer quality training that meets the expectations of our students and other stakeholders.
Our comprehensive approach to quality reflects our commitment to transparency and the development of leaders prepared to meet the challenges of the future. As W. Edwards Deming noted, “Quality is not a destination, but a constant journey of improvement.” Inspired by this vision, we work every day to perfect our processes and offer an enriching educational experience
Integrated Quality Manual
The Integrated Quality Manual is the main document governing the Integrated Quality Management System (QMS). The Manual shows the design of the QMS, which integrates the UNE-EN ISO 9001:2025 standard (Quality Management System), the UNE-EN ISO 14001:2015 standard (Environmental Management System) and the indications of the IQAS Certification program of the Agència per a la Qualitat Universitària de Catalunya (Internal Quality Assurance System - IQAS).
The Manual establishes the scope of this Integrated Quality Management System and how the different standards mentioned are integrated.
Integrated Quality Policy
EAE Business School Barcelona is a national and international benchmark in higher education, firmly committed to quality, continuous improvement, environmental sustainability, and accountability to its stakeholders.
Our strong commitment to quality and environmental protection drives us to constantly improve in all areas of the School's operations, considering the demands and satisfaction of the educational community, as well as the evolving training needs of the society we are part of, to promote progress, well-being, and sustainability.
For these reasons, at EAE Business School Barcelona, we are proud to work towards the following objectives:
- Placing students at the center of all our activities, fostering their personal and professional development, and valuing their feedback to improve our academic programs, services, and environmentally focused actions.
- Providing education aimed at excellence, ensuring an academic offering aligned with the needs and expectations of the educational community and society at large.
- Promoting research, innovation, and sustainability within the business ecosystem by encouraging solutions that support our development.
- Efficiently managing processes related to the delivery of educational services, from student admissions to their integration into the workforce.
- Preventing pollution and protecting the environment by reducing the impact of our activities through the responsible use of resources, waste management, and fostering the adoption of good environmental practices.
- Complying with applicable legal and regulatory requirements, as well as other commitments related to quality and the environment, promoting transparency, trust, and satisfaction among our key stakeholders.
- Ensuring the Integrated Quality Policy is known, understood, and shared by the entire community, fostering a culture of continuous improvement, sustainability, and environmental performance.
- Ensuring the periodic review and update of the Integrated Quality and Environmental Management System, including the Internal Quality Assurance System of the University Center.
Approved by:
José Luis Fernández
General Director of EAE Business School
January 7, 2025
Quality System Process Map
The Process Map of EAE Business School Barcelona has been designed taking into account three types of processes: strategic, support and key. In total there are twelve processes designed to ensure the quality of the training programs, the analysis of the results of the system and the continuous improvement of both this and all the processes that make it up.
Click here to view the Quality Management System Process Map
Internal Quality Assurance System
The following processes are derived from EAE’s Internal Quality Assurance System for its university qualifications:
PGC01
Definition and review of the Quality Policy and Objectives
PGC02
Design, implementation and quality assurance of tuition programs
PGC03
Student entry profile and acquisition
PGC04
Access, admission and enrolment
PGC05
New student welcome, support and orientation
PGC06
Tuition implementation
PGC07
Complementary academic activities
PGC08
External internships
PGC09
Mobility management
PGC10
Tutorial Action Plan
PGC11
Management of teaching and research staff and administration and service staff
PGC12
Management and improvement of resources and services
PGC13
Public information and transparency
PGC14
Collection, analysis and evaluation of results
PGC15
Management of cases of non - conformity, corrective and preventive measures
PGC16
Documentation and record control
PGC17
Internal audits
More information:
> IQAS processes at EAE Barcelona University Centre
> Supervisors of IQAS processes at EAE Barcelona University Centre
EAE gives all stakeholders access to the results achieved by applying the Internal Quality Assurance System.
EAE ANNUAL REPORT
Every year, EAE publishes an Annual Report that gives an overview of the key developments and events that have happened at EAE Business School. This report not only shows data related to EAE’s academic activity, but also the School’s key achievements over the last twelve months, the activities organized, the research conducted, our students’ employability and even a chance to get to know some of the faculty members.
- Annual Report 2018
- Annual Report 2017
- Annual Report 2016
- Annual Report 2015
- Annual Report 2014
- Annual Report 2013
Users can formalize their suggestions, complaints or congratulations by writing an email to the address [email protected]